RETURNS AND REFUNDS
Updated: May 2014
We appreciate your business and want you to be happy with your order. If you are unsatisfied with any item for any reason, you can return it for a full refund [minus the original shipping costs]. All returns must be made within 30 days after your date of order. We do not accept returns after the 30-day period. All sale items are final.
Sorry at this time we do not do exchanges. You must return the unwanted item and then place a new order for the item you would like.
Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached and must be accompanied by any original packaging (box, bag, wrapper) the item was sold in. We reserve the right to refuse a return if the items show any signs of wear, alterations, misuse or damage. In this case you will not be issued a refund.
Customers are financially responsible for shipping item(s) back to Merchaye. Merchaye will not be held accountable for any lost packages.
Any media items such as: CDs, DVDs, vinyl, and cassettes are only returnable if they are still factory shrink-wrapped. Underwear and body jewelry are not returnable. We are not responsible for any media packaging damaged in shipping and will not replace jewel or cassette cases. Art prints or posters damaged by the customer, while opening, will not be replaced or refunded. Please use caution when opening and unrolling all prints and posters.
If we sent you the wrong item by mistake, don’t worry; we will get you the correct item. Please contact customer service through the below form. We will be happy to assist you.
When returning an item to us it is best to include the original packing slip. If the packaging slip is not available please take a second to write down and include a sheet of page with the following: your name, order #, email address and a brief explanation as to why you are returning the item. This information will help us in expediting your refund.
Only items purchased thru Merchaye.com or Merchaye-Revolve.com can be returned to us. Merchandise, purchased from an artist while out on tour, may not be return through our site. All items purchased from an artist while out on tour were sold to you “as is” with all sales being final.
If you have any other questions about returns or refunds, please feel free to contact customer service through the below form. We will be happy to assist you.
Please send all returns to…
2215 W MARNE AVENUE
MILWAUKEE, WI 53209
UNITED STATES OF AMERICA