SHIPPING POLICY

Updated: May 2014

Merchaye uses the United States Postal Service's First Class and Priority shipping methods. Our shipping rates come directly from USPS. A small handling fee is added to each order to cover the cost of packaging materials. Orders are dispatched from our warehouse Monday-Friday.

Shipment Processing

Orders are processed Monday thru Friday, 8AM to 2PM PST, excluding major US holidays. Most orders are shipped 1-3 business days from when an order is placed. Please allow an additional 1-3 days for Priority delivery in the USA, 5-8 days for First Class delivery in the USA, and an additional 4 weeks for all International orders. Most international orders are received within 4 weeks, but some locations due take much longer to deliver to. Please be patient. International delivery times are based on location and customs procedures in the receiving country. International ackages can not be declared as lost until after 12 weeks have past since ship date.

If you are a customer based out of the USA and wish to receive tracking all the way to your doorstep. Please choose the PRIORITY INT shipping option. First Class INT shipping only tracks package up to the point when they leave the USA. 

We Ship Worldwide

Yes, we ship worldwide. 

If you are ordering from Brazil please allow extra time for your package to pass through Brazilian customs. Packages shipped to Brazil often take extra time to be delivered. Packages shipped to Brazil can often take over 16 weeks to be received. Refunds for undelivered or lost packages shipped to Brazil will not be issued until the package has been lost or undelivered for over 24 weeks.

Arrival times are not guaranteed, but are only estimates provided by USPS.

First Class International can only be tracked up to the point when it leaves the United States. You will find that tracking may stop either in New York or Los Angeles. These are international port of exit. Please be patient and know your package is still in route to you. If you wish to have door-to-door tracking on your package please choose the International Priority option. This option provides much better tracking.

Longer ship times can be expected during peak seasons, such as Christmas, and/or during a major promotions/sales or during store openings. Our shipping department takes and ships orders on a first-come first-served bases.

What items qualify for MEDIA MAIL?

Media mail items are classified by the USPS as CDs, DVDs, vinyl records and books. Posters do not qualify. 

Can I combine media and non-media items together in one order and still choose Media Mail as my shipping rate?

NO. Orders that qualify for Media Mail rate must only include media items. Various media items can be ordered together and still qualify for media mail rate. Orders that combine media items along with other non media items (t-shirt, coffee mug, keychain) do not qualify for Media Mail rate. All orders that do not follow these guidelines will be cancelled. 

Customs

Customers ARE responsible for any taxes or duties applied to their order by their country’s government. Please be aware of your countries customs laws before placing an order with us. We are NOT responsible for delays or financial obligations added to your package via your country's government. 

To find out more about tax and duty in your country please visit... http://export.gov/logistics/eg_main_018142.asp

All orders placed from the United Kingdom over the amount of $19.99 will be taxed. The customer will be responsible for paying this tax before the postal service will release your package to you. The shipping amount charge by Merchaye does not include any country's tax or duty. 

International Delays

If you are an international customer and feel you probably should have received your package by now. You may be right. Please contact your local post office and/or local mail carrier. Often packages are held for the collection of tax and duty. It is not uncommon for a postal service to hold a package without letting the customer know.

Please understand once a package leaves our warehouse facility we have no way to rerouting or stopping the delivery.  We are also NOT able to contact any international carriers, on your behalf, in an effort to locate an international package. 

Returned Shipments

We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it.

Returned items will be added back into our stock and a refund will be issued back to the customer for the price of the items enclosed [minus original shipping costs]. If a fee is applied to the returned package, this amount will be deducted from the customers refund. If you would still like the item or items, you will have to go on-line and replace your order.